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In a blog post, Smith takes a conciliatory note: It is true that young people do this. It’s a wake up call for the adults in the room!
“Graduate students who complain or cheer when they talk about AI are telling us what we need to hear, that it’s time to step up,” Smith writes. “This has eluded students for years. The key has always been to manage uncertainty in the process of creating a better future.”
But really, the blog post is similar to the ideas that have fueled the boom: that AI will reshape culture, work, and relationships in ways we may never understand. Smith also points out that graduates follow a future filled with AI, having grown up with technology and being willing to change.
“You have a unique opportunity to help a lot of people,” he wrote.
The idea that what technology companies need to do is “raise the bar” will also be met with skepticism from consumers: It was, after all, these same people – plus. Microsoft support such as OpenAI’s Sam Altman – who once warned of the dangers of AI, just like that walk back when they realized it didn’t go well (Microsoft execs, too, have trying to wrap the needle work cycle). So why should people believe that the people who created this uncertainty are the ones who will end the confusion?
Another way to understand Microsoft’s mistakes is that they are not aimed at the end users who are angry, but at the C-suite executives who are seeing this and changing their eyes. In a post on X, Smith he said graduates “remind us that AI should serve people, not replace them.” What he needed to be reminded of first was the whole problem.